Icelandic Speaking Customer Loyalty Advisor

Patrique Mercier Recruitment is thrilled to offer an opportunity for an Icelandic Speaking Customer Loyalty Advisor. In this essential role, you will focus on building and maintaining strong relationships with our Icelandic-speaking customers, enhancing their loyalty and satisfaction. Your fluency in Icelandic will be crucial as you interact with customers, address inquiries, and suggest relevant services tailored to their needs. If you are passionate about exceptional customer service and enjoy connecting with people, this position is perfect for you!

Responsibilities

• Develop and strengthen relationships with Icelandic-speaking customers to promote loyalty and retention.
• Proactively reach out to customers to assess their satisfaction and address any concerns.
• Recommend and promote additional products and services in line with customer preferences.
• Document customer interactions and feedback to support ongoing service improvements.
• Collaborate with sales and support teams to ensure an efficient and effective customer journey.
• Analyze customer feedback to help shape engagement strategies and service enhancements.

Requirements

• Fluency in Icelandic (both spoken and written) is required.
• Excellent communication and interpersonal skills for effective customer relationship management.
• Prior experience in customer service or loyalty roles is highly preferred.
• Strong ability to identify customer needs and deliver appropriate solutions.
• Detail-oriented with exceptional organizational skills.
• Capable of working independently while also thriving in a team environment.
• Familiarity with CRM software and customer engagement tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )