Icelandic Speaking Customer Happiness Specialist

Patrique Mercier Recruitment is a distinguished recruitment agency dedicated to connecting talented professionals with outstanding career opportunities in Greece. We are currently on the lookout for an Icelandic Speaking Customer Happiness Specialist to join our enthusiastic customer service team. In this crucial role, you will be responsible for ensuring that our Icelandic-speaking customers receive exceptional support. Your fluency in Icelandic will be vital in addressing customer inquiries, resolving issues, and providing an outstanding service experience. If you have a passion for customer satisfaction and thrive in a dynamic environment, we would love to hear from you!

Responsibilities

• Engage with customers through various communication channels, including phone, email, and chat, to provide prompt and effective assistance.
• Resolve customer inquiries with a strong focus on satisfaction and loyalty.
• Build strong relationships with customers, ensuring they feel valued and understood.
• Guide customers through our products and services, helping them navigate any challenges they encounter.
• Document customer interactions and feedback to support ongoing service improvements.
• Collaborate with team members to share insights and best practices for enhanced customer engagement.
• Stay informed about product updates and company developments to provide accurate information to customers.

Requirements

• Fluency in Icelandic (both written and verbal) is essential.
• Outstanding communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving skills focused on enhancing customer satisfaction.
• Able to work independently and collaboratively within a team.
• Experience with high-quality consumer products is a plus.
• Competent in using customer relationship management (CRM) systems and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )