Icelandic Speaking Customer Experience Representative

Patrique Mercier Recruitment is a dedicated recruitment agency focused on connecting talented individuals with remarkable job opportunities in Greece. We are currently seeking an Icelandic Speaking Customer Experience Representative to join our enthusiastic team. In this vital role, you will provide exceptional support to our Icelandic-speaking customers, addressing their inquiries and ensuring a positive customer experience. If you are passionate about delivering excellent customer service and enjoy helping others, we would love to hear from you!

Responsibilities

• Provide outstanding customer service through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries, ensuring clear and concise communication.
• Efficiently resolve customer complaints and issues to maintain satisfaction.
• Assist customers with product information and guidance throughout their journey.
• Document customer interactions for future reference and ongoing improvements.
• Collaborate with team members to enhance strategies and improve the overall customer experience.
• Stay informed about product knowledge and best practices in customer service.

Requirements

• Fluency in Icelandic (both written and spoken) is essential.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or a related field is highly desirable.
• Strong problem-solving abilities focused on customer satisfaction.
• Ability to work independently as well as in a team-oriented environment.
• Experience with high-quality consumer products is a plus.
• Proficiency in customer relationship management (CRM) systems and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )