Icelandic Speaking Customer Care Agent

Patrique Mercier Recruitment is excited to announce an opening for an Icelandic Speaking Customer Care Agent. In this integral role, you will provide exceptional support and assistance to our Icelandic-speaking customers. Your primary responsibilities will include managing customer inquiries, addressing issues, and ensuring a positive customer experience. If you are fluent in Icelandic and passionate about customer service, we would love to have you on our team!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Icelandic.
• Assist customers with questions and provide clear solutions regarding our products and services.
• Effectively resolve customer complaints and concerns with professionalism.
• Maintain accurate records of customer interactions to improve service delivery.
• Collaborate with team members to enhance overall customer satisfaction.
• Stay informed about product knowledge to assist customers effectively.

Requirements

• Fluency in Icelandic (spoken and written) is essential.
• Strong customer service and communication skills are required.
• Experience in a customer support role or an equivalent position is preferred.
• Ability to handle challenging situations with patience and empathy.
• Self-motivated, with the ability to work well both independently and in a team environment.
• Familiarity with customer service software or CRM systems is a plus.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )