Icelandic Speaking Client Support Specialist

Patrique Mercier Recruitment is excited to present a unique opportunity for an Icelandic Speaking Client Support Specialist. In this essential role, you will be responsible for providing exceptional support to our Icelandic-speaking clients, ensuring their inquiries are addressed and any issues resolved efficiently. Your fluency in Icelandic and dedication to outstanding customer service will be crucial in enhancing our clients' experience. If you are passionate about client support and fluent in Icelandic, we would love to hear from you!

Responsibilities

• Offer high-quality customer support via phone, email, and chat in Icelandic.
• Assist clients with inquiries and effectively troubleshoot product issues.
• Resolve customer complaints promptly to ensure high levels of satisfaction.
• Educate clients about our products and services to maximize their usage experience.
• Document customer interactions accurately and manage follow-ups as necessary.
• Collaborate with team members to ensure continuous improvement in service quality.

Requirements

• Fluency in Icelandic (both spoken and written) is essential.
• Strong communication and problem-solving skills.
• Prior experience in customer support or a related field is preferred.
• Excellent interpersonal skills with a strong commitment to customer care.
• A positive attitude and ability to work collaboratively within a team.
• Familiarity with customer support software is a plus.
• A dedication to delivering high-quality customer service consistently.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training