I2C Dispute Supervisor, Europe South

Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directly impact cash flow and customer experience. 

What you will do 

• Lead and develop a team of up to 9 employees, setting clear performance objectives and driving continuous improvement 

• Supervise daily dispute resolution activities and ensure closure in line with defined KPIs and service levels 

• Act as the first point of escalation for complex or aged disputes and independently resolve critical cases 

• Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection 

• Partner with Sales, Customer Experience, Pricing, and Finance to resolve disputes and address root causes 

• Conduct root cause analysis and implement upstream initiatives to reduce dispute inflow 

• Standardize processes and support the successful transition and stabilization of activities into the Poland Finance Center 

• Drive automation and data-driven decision-making by leveraging reporting, analytics, and new technologies 

What you will need 

Required  

• Minimum Bachelor’s degree in Business Administration, Finance, Accounting, or a related field 

• Minimum 4 years of experience in Accounts Receivable, Order-to-Cash, or Customer Service 

• Minimum 1 year of people management experience 

• Fluency in English and Spanish/Italian (written and spoken) 

• Experience with ERP or credit management systems (e.g., SAP, Oracle, or similar) 

Preferred  

• Master’s degree (MBA or equivalent) 

• Proficiency in Microsoft Office and basic knowledge of Power BI