HR Service Team Lead, HR Share Services

As a HR Service Team Lead, you`ll be a key member of the newly forming HR Services team in our regional Headquarters.

You will take ownership of the end-to-end employee lifecycle administration, ensuring a smooth and high-quality experience for employees across all departments and levels.

You will act as the go-to partner for accurate, timely, and service-oriented administrative support for employees and line managers on a day-to-day basis on all HR matters.

Working closely with HR Business Partners and HR Managers, you will help deliver consistent, compliant, and people-focused HR services, contributing to a positive employee experience from onboarding through to offboarding.

More about the role:

• Prepare and process employment contracts and amendments
• Maintain accurate employee data in HR systems (SuccessFactors / SAP)
• Ensure timely and accurate payroll-related data
• Manage employee lifecycle activities (onboarding, changes, transfers, exits)
• Support line managers and employees on HR topics in English
• Assist with annual HR processes (appraisals, salary, bonus)
• Provide second-level support for HR systems and time recording tools (Atoss)
• Advise on HR policies, procedures, and employment conditions
• Liaise with internal stakeholders and external authorities
• Collaborate closely with HR BPs, managers, and other departments

More about you:

• At least 5 years of experience in HR administration in an international environment, with a good understanding of the HR employee lifecycle
• Familiar with HR processes and systems, and understands HR best practices 
• Team player with good communication skills, high customer orientation, and service thinking
• Excellent MS Office skills (especially in Excel)
• Proficiency in English, Japanese/Korean is considered a plus

Nice to have

• User experience in SuccessFactors, ServiceNow (SNOW) and SAP

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.