HR People Services ELC Service Line Manager

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo,  drive innovation, and unlock their own potential. 

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

Job location: Greater Noida

YOUR ROLE 

As part of People Services Innovation group, you will be responsible for end-to-end Service Delivery of our new Employee Lifecycle (ELC) / Employee Master Data Management (EDA) process and Offboarding process. 

1.Project Management:

• Act as the Person in Charge for transitioning activities by working closely with HR Centers of Excellence and stakeholders across countries. 
• Ensure compliance with country-specific and company-wide policies. 
• Develop and maintain documentation related to ELC processes, including preparation and validation. 
• Collaborate with the HR Innovation and HRMS teams for system testing (User Acceptance Testing - UAT). 
• Identify and implement process improvement opportunities by eliminating redundant activities. 

2. Leadership Management:

• Lead, mentor, and manage a small team responsible for data processing, accuracy, and compliance.
• Assign tasks, set performance goals, and monitor workload distribution.
• Conduct regular one-on-one meetings with direct reports to provide feedback, coaching, and support for professional development.
• Provide training and guidance to the HR People Services team on data management best practices.

3. Operations Management: 

• Oversee transactional ELC processes and serve as the escalation point for stakeholders. 
• Address and resolve operational issues promptly and effectively. 
• Prepare periodic and ad-hoc reports as required. 
• Maintain and update user guides related to People Services ELC management. 
• Coordinate internal training logistics including vendor engagement, government claims, scheduling, and attendance tracking.
• Develop and maintain the operations calendar to support planning and resource allocation.
• Administer Core HR system, monitor and continuously improve data quality on key data dimensions.
• Generate & maintain monthly and ad hoc reports and dashboards, highlighting if any risk vs non conformities.
• Develop and monitor SLAs and associated measurements
• Run reports to assess quality service level of People Service and share them with relevant people
• Monitor employee satisfaction and engagement through surveys and feedback mechanisms, and develop action plans to address areas of concern
   

4. Opportunities:

• Contribute to the development of PS Innovation group and collaborative working methods. 
• Drive innovation initiatives aiming for process improvements through digitalization and automation. 

5. Qualifications:

• Over 12-18 years’ experience in HR Services operations, preferably within large corporations.
• Strong experience in Employee Lifecycle (ELC), Employee Master Data Management (EDA) and Offboarding practices.
• Deep understanding of HR best practices, compliance, and process improvement methodologies.
• Proficient with HCM systems such as Oracle, Workday, SAP SuccessFactors, and experienced in using HR ticketing tools like ServiceNow.
• Proven ability to collaborate effectively across functions and geographies.
• Meticulous attention to detail and a customer-service mindset.
• Proficiency in Microsoft Excel (pivot tables, charts) and comfortable working with data sets 
• Certified Lean Six Sigma Yellow Belt or above (advantageous)

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. 

To discover more, visit st.com/careers.