Housekeeping Manager

• High school diploma or GED; 1 year experience in the housekeeping or related professional area. 

OR 

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. 

CORE WORK ACTIVITIES 
 
Supporting Housekeeping Operations and Budgets 

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

• Inspects guestrooms on a daily basis. 

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 

• Inventories stock to ensure adequate supplies. 

• Supports and supervises an effective inspection program for all guestrooms and public space. 

Providing and Ensuring Exceptional Customer Service 

• Sets a positive example for guest relations. 

• Participates in the development and implementation of corrective action plans to improve guest satisfaction. 

• Empowers employees to provide excellent customer service. 

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 

• Responds to and handles guest problems and complaints. 

• Strives to improve service performance.