Hotel Concierge Attendant

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Sydney is looking for exceptional talent to join us as a full-time Hotel Concierge Attendant. Based in the heart of our Hotel Lobby, you’ll provide personalised experiences for a variety of guests, visitors and VIPs during their stay, working closely with other internal departments to create exciting and memorable experiences. From welcoming guests to providing expert recommendations, you’ll coordinate services across the resort, sharing expert property knowledge and information on dining, wellness, retail, gaming and entertainment, as well as local activities, events and attractions to enhance the overall guest experience.

Our Hotel Concierge Attendants are warm, thoughtful, proactive and customer-centric individuals who thrive on exceeding guest expectations. If you’re someone who anticipates guest needs before they rise and are passionate about delivering world-class hospitality experience – we’d love to hear from you!

Please note that you’ll need flexibility to work 8-hour shifts between 7 am and 11 pm, with potential for overnight shifts from time to time. Shifts are rostered in advance, across a 7-day rotating roster, including nights, weekends and public holidays.

You’ll be:

• Delivering professional, smooth and effective daily operations of the Hotel Concierge desk

• Providing suggestions and coordinating activity services for guests such as facilities, bookings & reservations

• Offering excellent product knowledge of current & upcoming events at Crown Hotels and the broader Crown complex

• Collaborating with other departments such as Front Office, Bell, Spa, Gaming and Food & Beverage

• Ensuring data entry/admin and history records are managed accurately in the Opera PMS and SevenRooms

You’ll bring:

• Experience in a similar frontline / customer-facing role within a busy, high-volume hotel environment

• Understanding of Property Management Systems (preferably OPERA)

• Proven ability and skills to provide superior customer service standards and requirements in a luxury setting

• Excellent organisational and time management skills, with high attention to detail and quality

• Strong interpersonal skills to build rapport with guests from diverse backgrounds, including VIP clientele

• A positive, can-do attitude, proven work ethic, and a high level of emotional intelligence and discretion

On offer:

• Full-time, permanent opportunity based in the luxurious Crown Sydney

• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property

• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth

• A uniform that’s washed and laundered free for every shift by our on-site wardrobe team

• Access to discounts across health & wellbeing, novated leasing options & more

• Chance to take part and be rewarded in Crown’s group-wide recognition and awards program

• Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.