Host - Urbano Mexican Fare
City of Baltimore, Mayor's Office of Employment Development
Apply to this jobPractice strong telephone and guest service etiquette. Accurately record reservations and information into Open Table. Warmly greet and seat guests in the highest professional manner. Create memorable first impressions with guests
Full / Part-time
JOB RESPONSIBILITES: These may change over the course of employment.
Answers incoming telephone calls in a prompt and professional manner and according to standards. Records and distributes messages accurately.
Records reservations accurately into OT, capturing special requests and concerns as necessary.
Manages reservations to effectively seat entire dining room, running efficient waits and call ahead diners.
Practices complete guest service, using a warm greeting and welcoming guests with a smile.
Appears, dresses, and acts in a professional manner.
Possesses knowledge of food and beverages served as well as promotions and special events.
Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with guidelines.
Maintains dining room, entrance (interior and exterior), host stand, and restaurant throughout shift.
Performs additional responsibilities, although not detailed, as requested by a manager at any time.
Interacts verbally and listens attentively to guests, co-workers, and managers.
QUALIFICATIONS:
Knowledge/Skills/Aptitudes
Knowledge of the proper etiquette and service standards.
High school diploma and/or prior experience working in guest service.
English language and professional communications skills.
Able to take direction and to work in a team environment.
Able to solve problems and work calmly and effectively under pressure.
Self-motivation and good organizational skills.
Able to stand and exert well-paced mobility for entire shift.
Good sense of balance, ability to lift, bend, kneel, stoop, and wipe.
Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly.
Effective and professional oral communication skills.
Ability to work nights and weekends
Summary
Greet guests, manage reservations, ensure excellent service, and maintain restaurant standards.
Job title
Host - Urbano Mexican Fare
Experience level
high school diploma and/or prior guest service experience
Industry
hospitality
Location requirements
Baltimore, MD, on-site role, no remote work allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Baltimore, MD, USA