Hospitality Manager

Buckner International: Camp Buckner
Location: Burnet, TX - Onsite
Address: 3835 FM2342, Burnet, TX 78611
Job Schedule: Full-Time

Camp Buckner is an interdenominational, recreational, faith-based retreat and conference center that serves churches, youth groups, businesses, and other ministries.  As a Hospitality Manager, you have the opportunity to impact the lives of retreat guests and group leaders by serving as the primary leader for guest services operations, including retreat hosts, PRNs, and activity staff, ensuring every group receives attentive, high-quality service throughout their stay.

What You’ll Do
As a member of our team, you will have an impact on our clients through the accomplishment of the following responsibilities:

• Provide strategic leadership for year-round activity staff and retreat staff for all groups being served at Camp Buckner for retreats and summer camp programs.
• Source, recruit, hire, supervise, monitor, evaluate, and provide direction to direct reports. 
• Assist the Operations Director in delivering and participating in staff training for activity staff, retreat staff, and summer camp staff.
• Ensure all activity areas are maintained appropriately and in compliance with safety standards.
• Oversee activity staff and retreat staff schedules, duties, and projects.
• Support the preparation and transition between groups arriving and departing Camp Buckner.
• Ensure meeting rooms are setup appropriately and that all group requirements are met.
• Ensure activity areas are prepared appropriately and are functional for each specific group.
• Evaluate guest satisfaction metrics to identify trends and recommend service improvements.
• Collaborate with senior leadership to align hospitality strategies with organizational goals.
• Assist in developing and managing budget effectively; manage program resources to ensure that they are used efficiently and appropriately.
• Work successfully as part of a team.
• Responsible for developing and maintaining strong working relationships with co-workers.

What You’ll Bring to the Team
To be successful in this role and a great addition to our team, we need you to come with the following:

• Requires an in-depth understanding of camp and retreat center activities and programs, as well as staff management and supervision. 
• High School Diploma (or G.E.D.) required.
• Bachelor’s Degree in a related field preferred.
• Prior related experience managing camp or retreat staff preferred.
• Prior related experience managing or supervising employees, interns, or volunteers required.
• Requires a current certification or the willingness to obtain and maintain a Level 1 & Level 2 and CCM challenge course certification from an ACCT (Association for Challenge Course Technology) accredited vendor.
• Requires a current certification or the willingness to obtain and maintain certifications in Lifeguarding and Waterfront Skills from a Nationally Recognized Certification Program.
• Requires a current certification or the willingness to obtain and maintain certifications in CPR/AED for Professional Rescuers and Health Care Providers and Responding to Emergencies: First Aid from a Nationally Recognized Certification Program.
• Requires a current certification or the willingness to obtain and maintain an Archery Instructor Training: Level 1 & 2 Certification provided by a certified trainer from USA Archery and the National Field Archery Association.
• Thrives in dynamic environments with the ability to manage multiple priorities.
• Requires proficient ability to speak, read, and write English.
• Ability to use up to 50 pounds of force occasionally, and /or up to 25 pounds of force frequently, and /or up to 10 pounds of force continuously to move objects.
• Work deals mostly with objects, equipment, and/or machines where the job is at or within arm’s reach. Depth perception and field of vision (peripheral) are of some importance.
• Ability to stand, walk, and sit, sometimes for prolonged periods of time.
• Requires the ability to crawl, kneel, climb, bend, turn, twist, stoop, reach, grasp, push, pull, and carry or otherwise manipulate objects.
• Requires the ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.

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