Hospitality Concierge

St Monica Trust

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The Chocolate Quarter - Retirement Village BS31 Until 9/19/2026 First posted July 21, 2026 Last posted July 21, 2026
Job description

Hours: Full time, 42 hours per week

Join Our Concierge Team at The Chocolate Quarter

 

At The Chocolate Quarter, our 24/7 Village Concierge team is the heartbeat of our vibrant community, delivering exceptional service to residents and visitors every day.

 

This isn’t just a reception role — it’s about creating memorable experiences, solving problems, and being a trusted point of contact. If you thrive on variety and enjoy helping others, this could be the perfect next step for you.

 

Why This Could Be Your Next Adventure

We welcome people from all walks of life! Whether you’ve worked in hospitality, front desks, customer services, facilities and maintenance or the service industry, this could be the change you need and your skills could be a great fit!

 

If you’re looking for a role where no two days are the same, and you want to make a real difference, we’d love to hear from you.

 

Shift times are  7am–7pm and 7pm–7am.

 

What You’ll Do

· Welcome and assist residents and guests with warmth and professionalism

· Manage reception duties including calls, enquiries, and payments

· Handle light maintenance tasks and liaise with contractors

· Respond to emergency pendant calls and support residents

· Keep the site running smoothly with waste and laundry management

 

What We Offer

· £13.64 per hour plus night and weekend enhancements

· A supportive team environment

· The chance to learn new skills and grow in a rewarding role

 

Apply today and join a team that truly makes a difference!

Salary Ranges:

£28,371.20 - £31,470.40

Time Type:

Full time

If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk

About this role

Summary

Assist residents, manage reception, handle inquiries, support site operations and emergency calls.

Job title

Hospitality Concierge

Experience level

none

Industry

healthcare

Location requirements

On-site at The Chocolate Quarter Retirement Village, no remote work

Salary

£28k–£31k

Management role

No

Skills & keywords

Required skills

warmthprofessionalismreception dutiescommunicationmaintenance

Preferred skills

None specified

Specializations

hospitalitycustomer servicereceptionmaintenanceresponse
Locations

Structured locations inferred from the posting.

Unknown location

On-site