Homeowner Support Representative

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun! 

• Dayshift 
• HMO with two free dependents on day 1 
• 14th month pay 
• Sick Leave credits are convertible to cash 
• Paid Birthday Leave 
• Competitive Employee Referral Program (ERP) 

Why you'll love the campaign

• Great Culture! Top three in Australia's Best Places to Work for three years in a row (2021–2023) 
• Certified Great Place to Work in Australia (2024) 
• Consecutive days off 
• Monthly incentives and prizes 
• Monthly RnR (Rewards and Recognition) 
• Prioritising internal growth and promotion 
• Learning and Development program for career growth 
• Team building events and activities 

A Glimpse into Your New Role

The Homeowner Support team serves as the initial point of contact for Homeowner services, playing a crucial role in screening and inviting the correct businesses to job requests posted by Homeowners, as well as following up on unfulfilled jobs. The team also handles Homeowner queries related to jobs and how the service work via the Message Centre or email.

How you will add value 

• Day to day administration of the quotes system
• Reading jobs to ensure pertinent information are fulfilled
• Liaising directly with consumers as required to refine job requests if necessary
• Assigning jobs to relevant categories
• Inviting relevant tradies to quote on job requests
• Liaising with trades professionals as required
• Monitoring the system to ensure jobs are being attended to
• Updating the system with relevant notes
• Act as the intermediary between consumers and trades professionals to resolve consumer requests and questions related to their job
• Respond to chat
• Ensuring all appropriate measures are taken for the consumers
• Meeting service level requirements

What You’ll Bring 

• Minimum two years of BPO experience
• Minimum two years of experience in customer service
• Minimum one year of experience in backend admin processing
• Excellent comprehension and written English skills
• Excellent customer service skills
• Working knowledge of CRM, ideally Salesforce.com 
• Strong attention to detail
• Takes initiative
• Quick learner
• Resilient under pressure

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 
• Impact: Do, get it done, create impact. 
• Passion: Be positive, bring passion and energy. 
• Transparency: A transparent team can help each other. 

What are you waiting for? 

Join the A-Team and experience the A-Life!