Home-Based Benefits Reporting and Implementation Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 2
 

REQUIRED CORE COMPETENCIES 

• Highly Proficient Communicator: Strong verbal and written English communication skills with the ability to effectively collaborate with clients, vendors, and internal teams.

• Organized & Deadline-Driven: Comfortable working in a fast-paced, deadline-centric role while managing multiple priorities and responsibilities.

• Detail-Oriented & Accurate: Ensures accuracy when managing data, testing systems, documentation, and implementation processes.

• Adaptable & Proactive: Thrives in dynamic environments, responds effectively to unexpected changes, and proactively resolves issues.

• Tech-Savvy & Resourceful: Comfortable learning new platforms, systems, and software tools while handling varied operational responsibilities.

WHAT YOU WILL DO 

• Prepare reports and client deliverables for the Benefit Analyst and Account Executive teams. 

• Gather, organize, and transfer data accurately between internal systems, carrier portals, spreadsheets, and forms. 

• Complete employee benefits carrier implementation paperwork following client renewal decisions.

• Enter, validate, and maintain benefit information within carrier online portals and carrier-specific PDF forms.

• Review work carefully to ensure completeness, accuracy, and compliance with documented procedures. 

• Follow established workflows, implementation checklists, and documented processes to ensure consistency. 

• Prioritize assignments to meet multiple client deadlines. 

• Communicate implementation status and escalate questions or discrepancies as needed. 

• Maintain organized electronic files and implementation documentation. 

• Support continuous improvement by identifying opportunities to enhance documentation and processes. 

WHAT WE LOOK FOR 

• Education: Bachelor’s Degree in Information Systems, or equivalent.   

• Experience: 2-5 years of experience in a technology/systems role in the health insurance industry.

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Exceptional attention to detail with a high degree of accuracy. 

  • Strong organizational and time management skills. 

  • Ability to consistently follow documented processes and procedures. 

  • Self-motivated with the ability to work independently after training. 

  • Comfortable performing detailed, process-driven work with a high level of consistency. 

  • Ability to manage multiple priorities while meeting deadlines. 

  • Excellent data entry and data validation skills. 

  • Strong technology proficiency, including Microsoft Outlook, Excel, Word, Adobe Acrobat/PDF forms, and the ability to quickly learn and navigate multiple software applications, carrier websites, and online portals. 

  • Comfortable working within multiple systems throughout the day and accurately transferring information between them. 

  • Strong written and verbal communication skills.

  • Ability to identify inconsistencies, missing information, or errors before work is submitted.   

  • Experience in employee benefits administration, insurance, healthcare, or another detail-oriented administrative environment.  (Preferred)

  • Experience completing insurance carrier implementation or enrollment paperwork. (Preferred)

  • Experience working within multiple online platforms and web-based applications. (Preferred)

  • Familiarity with employee benefits terminology is preferred but can be learned through training. (Preferred) 

  • Experience with Employee Navigator software. (Preferred)

WHAT WE OFFER 

• Salary Range: PHP 47,000 - 50,000

• Industry: Insurance Advisory Firm (Employee Benefits)

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!