HOA Collections Specialist

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect U.S.-based HOA and property management companies with highly skilled virtual professionals who support financial operations, community management, and resident services. We are committed to providing dependable remote talent that helps clients improve efficiency and maintain healthy homeowner accounts. Learn more at ourassistants.com.

About the Role

We are seeking an experienced HOA Collections Specialist with strong AppFolio and Accounts Receivable (AR) experience to manage delinquent homeowner accounts for U.S.-based homeowners associations.

This role requires a proactive professional who is comfortable making outbound collection calls, negotiating payment arrangements, and maintaining positive homeowner relationships while ensuring compliance with HOA policies and collection procedures.

Key Responsibilities

Collections & Accounts Receivable

• Monitor delinquent homeowner accounts and AR aging reports.
• Make outbound collection calls to homeowners regarding overdue assessments, fees, and outstanding balances.
• Follow up through phone, email, and written correspondence to collect outstanding payments.
• Negotiate payment plans and document agreements in accordance with company policies.
• Process payments, credits, adjustments, and account reconciliations.
• Prepare and send collection notices, late notices, demand letters, and account statements.

Homeowner Communication

• Respond to homeowner inquiries regarding account balances, payments, and collection status.
• Professionally handle difficult conversations while maintaining excellent customer service.
• Resolve billing discrepancies and escalate complex collection matters when necessary.

AppFolio Management

• Maintain accurate homeowner ledgers and collection notes within AppFolio.
• Update payment arrangements, collection activities, and account statuses.
• Generate AR aging, delinquency, and collections reports for management.

Financial & Administrative Support

• Reconcile homeowner payments and ensure accurate posting to owner accounts.
• Coordinate with HOA managers, accounting teams, attorneys, and collection agencies when required.
• Maintain organized financial documentation and audit-ready records.
• Assist with month-end AR reconciliation and reporting.

Qualifications & Requirements

• Minimum 2 years of HOA collections or Accounts Receivable experience.
• Hands-on experience with AppFolio is required.
• Strong understanding of HOA assessment collections, owner ledgers, and delinquency management.
• Experience making high-volume outbound collection calls and negotiating payment arrangements.
• Excellent verbal and written communication skills with strong conflict resolution abilities.
• Strong attention to detail, organizational skills, and time management.
• Ability to manage multiple communities and prioritize competing deadlines.
• Experience supporting U.S.-based HOA or property management companies is highly preferred.

Additional Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Compensation and Benefits

• Competitive salary based on experience
• Permanent remote work setup
• Ongoing training and professional development opportunities
• Supportive and collaborative HOA-focused work environment