Helpdesk Shift Supervisor
Maximus
Apply to this job US Until 8/22/2026 First posted June 9, 2026 Last posted June 9, 2026
Job description
Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.
As Helpdesk Shift Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You will also be responsible for supervising other Operations Support Center operators, and act as both mentors and a direct line of escalation.
This role is on-site in Annapolis Junction, MD and requires a Secret security clearance.
About this role
Summary
supervise helpdesk support team, provide technical assistance, escalate issues, mentor staff
Job title
Helpdesk Shift Supervisor
Experience level
not specified
Industry
defense
Location requirements
on-site in Annapolis Junction, MD; remote not allowed
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
technical supportsupervisiontriaging
Preferred skills
None specified
Specializations
helpdesksupervisiontechnical support
Locations
Structured locations inferred from the posting.
Annapolis Junction, MD, USA
On-site City
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