Helpdesk/ Service desk engineer
Encora
Apply to this jobEncora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
Job Title - Helpdesk/ Service desk engineer
Job Description & Requirements
Experience in IT Helpdesk/ Service desk domain (Min. 1 year)
Knowledge on ITSM tool.
Excellent communication skills.
Basic experience in IT Support like OS troubleshooting / Networking / Application support.
Should have handled Global Service Desk operations,
Basic knowledge on Application Architecture.
Proficient on basic ITIL processes like Incident, problem and change management etc.
Summary
Provide IT support, troubleshoot OS and network issues, manage global service desk operations.
Job title
Helpdesk/ Service desk engineer
Experience level
1+ years
Minimum experience
1+ years exp
Industry
software
Location requirements
Singapore, remote work not specified.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Singapore