Summary:

Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.

Duties & Responsibilities:

Job Name: Helpdesk Support Engineer

Location: Pune

Experience: 4-8 Years

About VIAVI Solutions

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks- like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Helpdesk Support Engineer

We are looking for a Helpdesk Support professional with 4–7 years of experience to provide end-user support, maintain IT assets, and ensure reliable workplace technology services.

Key Responsibilities

• Provide technical support for laptops, desktops, workstations, and end-user software, including installation, configuration, troubleshooting, and maintenance.
• Install, repair, upgrade, and relocate PCs, laptops, printers, scanners, and other peripherals.
• Troubleshoot hardware, software, network, and connectivity issues, including remote support using Windows administration tools.
• Build and image devices using Microsoft MS Intune and ensure systems remain current and operational.
• Log and manage incidents in ServiceNow and deliver responsive, customer-focused support.
• Maintain accurate IT asset inventory and support conference room and workplace technology.
• Coordinate with internal IT Operations and external vendors to resolve issues efficiently.

• Contribute to infrastructure projects and support end-user training when needed.
• Open to work in shifts as per operational needs

Required Skills

• 4–7 years of relevant helpdesk experience.
• Working knowledge of ITIL processes, ServiceNow, and Microsoft SCCM/ Intune.
• Strong technical troubleshooting and problem-solving skills.
• Clear written and verbal communication skills in English.
• Ability to work effectively with local and global support teams.

Why Join VIAVI

If you are ready to contribute, grow, and make an impact, we encourage you to apply and join our team.

VIAVI Solutions is an equal opportunity and affirmative action employer. We welcome applications from minorities, women, veterans, and persons with disabilities.

Pre-Requisites / Skills / Experience Requirements: