Helpdesk/Customer Care
Paradigminfotech
Apply to this jobParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Skillsets Required
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
Thanks
Ashok
443-640-0099
Zendesk
All your information will be kept confidential according to EEO guidelines.
Summary
Manage customer support using BI tools, data analysis, and reporting in a helpdesk environment
Job title
Helpdesk/Customer Care
Experience level
5+ years
Industry
information technology
Location requirements
Edison, NJ, US; on-site preferred
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Edison, NJ, USA