Helpdesk

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 2,500 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.

Your tasks

•Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)

•Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools

•Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

Your profile

Minimum 2 years' higher education in electro mechanics
High level of technical/electronic/software experience covering knowledge of equipment
Minimum 2 years experience in customer service in the field
Familiar with diagnostic methods
Independent functioning and strong contact skills
Cost-conscious thinking and creativity
Experience in logistics is an advantage
Basic computer skills
Fluency in local language
English language CEFR level B1 (intermediate)
Customer focus
Excellent communication skills
Good interpersonal skills
Methodological skills