Help Desk Tier II/ Public Trust

OBXtek Inc.

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint. Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment. Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Provide recommendations for modifications to systems and applications to reduce user problems.

Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.

Mentor/train lower- level Contractor personnel to resolve end user problems.  

Provide LAN/WAN system tape backups

Provide services in the development of local Integrated Campus Support procedures

Provide services with the development and training for OI&T staff

Research new product availability as directed by the OI&T Project Manager

Act as liaison between OI&T and vendor to resolve related warranty problems

Travel as approved by OI&T Project Manager to provide services on special projects and provide

backup for other sites

Provide services in developing required project status reports to be submitted OI&T management

Participate in weekly project conference calls

Must have a minimum of three years experience in desktop and server technologies and has passed at least two IT Certified Exams in Windows XP or Windows 2003, 2008, 2010.

Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.

Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration.

Develops, plans, and performs/supervises assignments of substantial variety and complexity.

Technicians require knowledge of written and oral communication skills.

Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments.

Applies knowledge to support customer, management, and technical and budget requirements

All your information will be kept confidential according to EEO guidelines.