Help Desk Support
Mindlance
Apply to this job Hartford, CT, us on site Until 8/21/2026 First posted February 23, 2026 Last posted February 23, 2026
Job description
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
- Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload.
- Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files.
- Maintain process and communication with Engineering and other supporting departments.
- Process disposal requests from campus locations.
- Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload.
- Assist with the LOB refresh project of 1000 devices a month.
- This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US.
This will be a First Shift Position-
The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs.
- Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool).
- Demonstrate advanced hardware knowledge.
- Demonstrate working knowledge of SCCM Environment and LOB build images.
- Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required.
- Knowledge of Remedy, and IT Asset Management are desirable.
Thanks & regards
Praveen K. Paila
470-202-1117
About this role
Summary
Support hardware, imaging, troubleshooting, and asset management for IT equipment.
Job title
Help Desk Support
Experience level
not specified
Industry
recruiting
Location requirements
On-site in Hartford, CT, no remote work allowed.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
Active DirectoryExcelWordAccessMS System Center Console ManagementMS Deployment Toolhardware knowledgeSCCM
Preferred skills
RemedyIT Asset Management
Specializations
hardwareoperating systemsasset managementimagingtroubleshooting
Locations
Structured locations inferred from the posting.
Hartford, CT, USA
On-site City