Help Desk Support

● Service performance and availability monitoring
● Active Directory account creation
● Data backup and
● Desktop software installs
● Emergency notifications and escalations
● Troubleshoots end-user hardware and software related issues
● Provides superior customer service
● Remote Desktop Support.
● Answer Service Desk/Help Desk calls
● Working service tickets
● Other Technical duties as assigned

Skills/Experience:

Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills

Preferences:

ITIL

All your information will be kept confidential according to EEO guidelines.