Help Desk Specialist

Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including application development, IT infrastructure outsourcing, systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

Requirements:

• Recent Phone support experience in a call center or comparable environment

• Supported a group of at least 200 clients

• Hands-on knowledge of Windows 7, MS Office modules

• Good knowledge of network concepts and MS Active Directory

• Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).

• Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.

• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.

• Maintains a troubleshooting tracking log ensuring timely resolution of problems

• Expands skills in own work area within an analytical/scientific method or operational process

• Applies experience and skills to complete assigned work within own area of expertise

• Works within standard operating procedures and/or scientific methods

All your information will be kept confidential according to EEO guidelines.