HELP DESK REP
Globalchannelmanagementinc
Apply to this jobGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
so considered the Initial Point of Contact or Help Desk Specialist for ALL incoming customer technical
issues (including outside vendors). Processes customer queries/issues. Follows document blueprints and standard operating procedures. Ensures accurate logging of all calls. Achieve high customer satisfaction
levels.
Windows 2000 Server operating system.
3+ years working Help Desk Support, certified A+ or MCP preferred, Network/Desktop troubleshooting
experience with: Re-Imaging Desktops, Windows XP Operating Systems, Windows 2000 Server operating system.
$19/hr
3 MONTHS
Summary
Provide technical support, troubleshoot Windows systems, log calls, ensure customer satisfaction.
Job title
Help Desk Rep
Experience level
3+ years
Industry
technology
Location requirements
On-site in Westminster, MA, US, no remote work allowed.
Salary
$19/hr
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Westminster, MD, USA