Help Desk Manager

Help Desk Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
Join our team as a Help Desk Manager and lead a dynamic group of 10 technicians dedicated to providing exceptional support to approximately 2,500 employees. This role offers a unique chance to enhance your leadership skills while prioritizing customer satisfaction and driving technical excellence. You will have the opportunity to collaborate with various teams within the organization, contribute to the resolution of complex technical issues, and support the adoption of new technologies.

Responsibilities:

• Prioritize customer satisfaction in all communications and escalate unresolved issues to the appropriate personnel.

• Exhibit excellent communication and interpersonal skills.

• Possess a strong understanding of computer hardware and common software (no programming skills are required).

• Demonstrate the ability to multitask, diagnose, and resolve technical problems while leading a team of 10 technicians supporting approximately 2,500 employees.

• Collaborate effectively with clients and end-users to understand their requirements.

• Work in partnership with other teams within the organization and display a willingness to learn new technologies.

Qualifications:

Required: 

• Active DoD Top-Secret Clearance

• Bachelor’s degree or similar technical training, and at least five years of related experience.

• Must possess technical skill and knowledge in computer hardware and software.

• Additional training will be required to support legacy systems

Desired:

• A+ Certificate 

• Security+ Certificate 

• Software knowledge/experience with Active Directory, VPN troubleshooting 

Security Clearance:

• Must have a current favorable determination based on a closed T5 Investigation.

Physical Demands:

• Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Ability to lift 25 pounds. Some travel may be required.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$70,800 - $148,600