Help Desk Engineer

About IPsoft

Responsibilities:

•  Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. 
• Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.
• Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.
• Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues.
• Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting.
• Properly document all issues in tickets and update knowledge base articles for other engineers.  

Qualifications:

• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting. 
• Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues. 
• Test and report errors in company internal systems and tracking tools. 

• Competitive Base Salary

• Medical Insurance, Dental Insurance and Vision Care 

• Life Insurance

• Short Term and Long Term Disability Insurance 

• 401(k) Plan

• Flexible Spending Accounts: Health Care, Dependent Care, Transit

• Paid time off