Help Desk

ettain group

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Irving, TX, us on site Until 8/21/2026 First posted March 22, 2025 Last posted March 22, 2025
Job description

Work for one of the nation's largest and most prominent values-based youth development organizations. The non-profit company provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes — and, through over a century of experience, knows — that helping youth is a key to building a more conscientious, responsible, and productive society.

Hours: 8 – 5, Monday through Friday. The center is open 7:00 – 7:00 so some overtime might be required.


Duties: Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset.


Customer base: Mostly employees that belong to the national office or our individual councils throughout the country. Some volunteer support is required.


Requirements: Should have an excellent voice on the phone, great customer service skills, decent spelling and grammatical skills, troubleshooting, typing – 45 wpm. 


All your information will be kept confidential according to EEO guidelines.

About this role

Summary

Provide technical support, answer calls/emails, troubleshoot connectivity and software issues.

Job title

Help Desk

Experience level

not specified

Industry

non-profit

Location requirements

Irving, TX, US; remote work not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

phone communicationcustomer servicetroubleshootingconnectivityOutlookpassword resettyping 45 wpm

Preferred skills

None specified

Specializations

customer servicetroubleshootingconnectivitysoftware support
Locations

Structured locations inferred from the posting.

Irving, TX, USA

On-site City