Help desk analyst
Paradigminfotech
Apply to this jobParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Location
Edison, NJ
Skillsets Required
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
Duration
6 months
Start date
ASAP
Location
Edison, NJ
Skillsets Required
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
Duration
6 months
Start date
ASAP
All your information will be kept confidential according to EEO guidelines.
Summary
Provide helpdesk support, analyze data, create reports, and manage customer inquiries.
Job title
Help desk analyst
Experience level
5+ years, 2-3 years in helpdesk
Industry
it services
Location requirements
Edison, NJ, on-site, no remote work
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Edison, NJ, USA