Where compassion meets innovation and technology and our employees are family.

General Purpose of Job:

To provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Perform any other duty as assigned by the Coordinator, Office Manager or Director.
• Follow up, collection and allocation of payments.
• Carry out billing, collection and reporting activities according to specific deadlines.
• Reconciliation of accounts
• Monitoring customer account details for non payments, delayed payments and other irregularities
• Maintain accounts receivable customer files
• Follow established procedures for processing receipts, cash etc.
• Investigate and resolve customer queries
• Process adjustments
• Organizing a recovery system and initiating collection efforts
• Communicating with customers via phone, email, mail or personally
• Maintain flexibility in scheduling to ensure optimal departmental operations
• Notifies Coordinator, Office Manager or Director of any billing rejection trends
• Notifies Coordinator, Office Manager or Director of any system problems and/or issues immediately
• Effectively demonstrates DCH's philosophy, values, and mission as evidenced by interactions and feedback from clients.

Education and/or Experience:

• High School Diploma or GED
• One to two years related experience and/or training; or equivalent combination or education and experience