Healthcare Customer Service Representative (Quezon City)

R1 RCM Holdco Inc.

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Quezon City, Metro Manila Until 8/22/2026 H-1B sponsor history First posted March 27, 2025 Last posted July 20, 2025
Job description

What will you do in this role?

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Qualifications:

  • Completed at least 2 years of college education or has an associate degree

  • At least 12 months of BPO voice experience

  • Ability to work in an on-site setup in QC 

  • Flexible with graveyard and rotating shifts.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What’s in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
#R1Philippines #AllTogetherBetterinR1PH
About this role

Summary

Provide customer service support and educate patients on billing and insurance.

Job title

Healthcare Customer Service Representative

Experience level

1+ years

Industry

healthcare

Location requirements

On-site in Quezon City, remote work not allowed.

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

completed at least 2 years of college education12 months of BPO voice experiencework on-siteflexible with shifts

Preferred skills

None specified

Specializations

customer serviceinsurancebillingappointment setting
Locations

Structured locations inferred from the posting.

Quezon City, Metro Manila, Philippines

On-site City
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