Head of Top Creators Partnership and Operations-TikTok Shop

Description

Team Intro
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for a passionate and strategic Head of Top Creators Partnerships and Operations to join our team. You will be responsible for developing a Creator Ecosystem Strategy & Acquisition as well as a incubating and developing top creators by building structured growth programs to enhance their e-commerce content capabilities.

Responsibilities:
- Build and maintain strategic partnerships with top creators, MCNs, and key ecosystem players
- Design scalable collaboration models (live commerce, short-form video, brand campaigns) aligned with platform priorities
- Drive high-quality content production across short-form videos and live streaming, improving content consistency and conversion efficiency
-Lead the planning and execution of large-scale live streaming events (“big live sessions”) with top creators to maximize GMV impact
- Develop creator playbooks, training systems, and best practices to scale successful content-commerce models
- Design incentive programs and growth pathways to increase creator productivity and retention

Requirements

Minimum Qualifications
- Bachelor’s degree or above
- 5+ years of experience in e-commerce, content platforms, or creator ecosystems
- Proven experience managing top creators or MCNs, preferably in commerce-driven environments
- Strong experience in live commerce and short-form content operations
- Experience leading teams (5–10+ members)
- Fluent in English and Spanish (required)
- Excellent cross-functional collaboration and stakeholder management skills

Preferred Qualifications
- Experience in Latin American markets (Mexico preferred)
- Experience with TikTok Shop or content-driven e-commerce
- Strong network of top creators or MCNs