Head of Tendering & Operation

We are looking for dynamic candidate who can act as section head to drive Tendering & Operation team and fulfill its function.

Job Purpose:

The ICT Tendering & Operation Department serves as a strategic unit responsible for managing the end-to-end lifecycle of customers pre-sales service requests required to perform end customers proposals including but not limited to tender responses and technical requests. This includes rapid technical analysis of opportunities, precise gap identification, innovative pricing strategies, and ensuring common understanding of sales and end user requirements to provide high-quality deliverables. The department acts as a bridge between technical teams and customers commercial teams driving collaboration, monitoring production, and maintaining control to meet customer requirements deliverables, deadlines and standards effectively.

Description:

• Lead the department’s operations, ensuring alignment with corporate goals and market demands.
• Oversee tender analysis, pricing strategies, and validation processes.
• Coordinate with commercial teams and technical teams for seamless collaboration.
• Monitor progress, resolve escalations, and ensure the quality of received RFP’s Documents and deliverables are as expected.
• Engagement with end customers for design clarifications or technical presentations when required.

Customer:

• Conduct rapid detailed analysis of tenders or requests, identifying gaps, risks, and competitive opportunities.
• Validate requirements with the commercial team, identify deliverables and assign tasks to technical teams (ICT & Non-ICT).
• Engage with end customers for clarifications or technical presentations when required.

Technical Tech Teams:

• Monitor production activities, ensuring progress aligns with milestones and quality standards.
• Implement structured validation processes and coordinate final deliverable handover.

Operation & Management:

• Frequently update of progress and issues.
• Initiate & follow up issues resolution action plans.
• Continuously evaluate and improve departmental processes based on lessons learned.

Requirements

Knowledge and skills:

• Bachelor’s degree in ICT, ELV Engineering, or a related field.
• 10+ years of experience in ICT pre-sales operations, tendering & estimation, (ELV & Hospitality systems experience is preferable added value).

• Strong leadership and strategic planning skills.
• Excellent communication and negotiation abilities
• Familiarity with tendering processes, pricing strategies, and ICT technologies.
• Excellent project & time management skills.
• Knowledge/Experience of Hospitality ICT technology is a plus.

Decision-Making Level: (4/5) Responsibilities go in line with the GDMR List:

Ensuring compliance with data privacy laws.

Maintaining accurate and secure data records.

Implementing data management policies.

Adhering to operational guidelines.

Following established reporting protocols.

Aligning departmental output with organizational goals.