Head of SMB Growth, Central Europe

About the Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

The SMB Growth team plays a critical role in the GCS Sales organization, driving a substantial part of GCS business growth. This organization is built on the principles of having a single organization to acquire, set up, and grow customers over time, organized by operating region to allow for closer collaboration with vendor partners.

In this role, you will serve as the critical owner ensuring vendor operations meet required performance goals. You will lead a team aligned to vendor operating sites, overseeing the success of our vendor partners in key locations in Poland.

You will be accountable for driving business, performance, customer experience, and AI and GTM innovation for the SMB Growth segment. You will lead a team of Individual Contributors to manage short-term business performance while ensuring long-term business sustainability.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł560000 - zł575000 (PLN) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Deliver 100% on key business operation metrics and develop operating rhythm and design performance governance processes for Vendor Performance Manager (VPM) and vendor teams to synthesize common performance issues and drive consistent solutions across vendor partners.
• Build and deliver performance review narratives for executive audiences. Develop team members to ensure clarity of performance and business trends, root cause performance drivers and mitigations using qualitative and quantitative approaches.
• Manage on-ground operations and influence vendor leadership to evolve workforce capabilities. Leverage change management frameworks to enable vendor partners success and mitigate performance volatility.
• Act as a thought leading partner to cross-functional teams to influence program, product and technology strategies.
• Manage quality of sales operations within operating region Quality Assurance (QA), Customer Experience (CX), Public Relations (PR) escalations, mitigate risks and scale learnings.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 13 years of experience in a sales management consulting, sales operations, sales leadership, or related role.
  
• 13 years of experience working with executive stakeholders and developing sales strategies or managing cross-functional initiatives.

Preferred qualifications:

• MBA or Master's degree.
  
• Experience managing and influencing external partner teams (extended workforce) in advertising, sales or customer experience workflows.
• Experience designing and developing strategies that intersect across business, technology and customer experience.
• Experience with digital media strategies or advertising and marketing solutions.
• Experience managing geographically dispersed teams.
• Ability to communicate in English and Polish fluently to support client relationship management in this region.