Head of Retirement Operations

Job Family

Operations - General

Job Description Summary

The Head of Retirement Operations will serve as the end-to-end operations leader for the retirement line of business. Lead a large workforce to align operations to deliver the Retirement business strategy. This role will report to the Chief Operations Officer.

Job Description

Responsibilities

• Develop and implement operations strategy with a focus on efficiencies that enhance the experience for customers, agents, and advisors.
• Responsible for the end-to-end execution of operational functions in support of the overall Retirement organizational goals.
• Provide direction and control for the effective and profitable operation for Retirement.
• Develop the organization's short- and long-term goals and strategies to ensure business processes and operational controls are in place.
• Identify opportunities for potential outsourcing strategies and partner with key leaders to execute effectively.
• Collaborate closely with leadership in Distribution, Marketing, Finance, Operations, Technology, and Legal to ensure organizational success.
• Evaluate existing processes across Retirement and provide guidance on efficiencies and performance improvements and report on operating results to ensure consistent growth and progress towards achieving organizational goals.
• Ensure tools, resources, and processes are in place to monitor, track and report performance.
• Build high performing diverse teams to meet business needs.
• Maintain a focus on continuous improvement to drive operating efficiency.
• Manage overall budget for the Operations organization.
• Promote and foster employee engagement and well-being by driving collaboration, innovation, transparency, inclusion, and trust across the function and organization.

Qualifications

• 12 years or more of progressive leadership experience in the financial services/insurance industry in an Operations capacity
• Deep knowledge of the Retirement business, products and operations
• Business acumen to execute strategic plans and allocate budgets
• Outstanding leadership and communication skills to influence outcomes at the executive level

Preferred Qualifications

Working Conditions

• Remote (Call Center) Environment
• Moderate Travel 10 to 25%

The Salary for this position generally ranges between $274,000 - $320,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs.

Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.     

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023