Head of Ops

About BoltWise

We’re transforming the distribution and supply chain space, focusing on industrial hardware—an essential multi-billion-dollar market that underpins manufacturing and infrastructure worldwide. Our platform streamlines quoting automation, saving businesses time and money while helping them close deals faster.

We’ve secured $3 million in funding, and our founding team brings experience from McKinsey, Uber, Docker, and Twitter. As we expand, we’re looking for scrappy, innovative doers who want to make a massive impact in an industry neglected by tech.

About the Role

We’re hiring a Head of Ops to own onboarding, engagement, and retention. This role is perfect for someone who thrives in ambiguity, enjoys problem-solving, and wants to have a direct impact on the success of our customers.

What You’ll Do

• Onboard and activate customers – Ensure new users quickly experience value and feel the “magic” of BoltWise.

• Drive engagement and adoption – Proactively monitor usage, identify roadblocks, and work with customers to optimize their experience.

• Analyze and solve problems – Use data to diagnose issues, refine workflows, and improve user success.

• Be the voice of the customer – Gather feedback, collaborate with product and engineering, and advocate for customer needs.

• Develop scalable success processes – Help create playbooks and automations to improve onboarding efficiency as we grow.

Who You Are

• 1-4 years of experience in consulting, operations, customer success, or a similar role.

• A fast learner – someone who enjoys tackling ambiguous challenges and making sense of messy data.

• Excellent communicator – Able to simplify complex ideas and build strong relationships.

• Self-starter – Comfortable working independently and figuring things out on the fly.

• Tech-savvy – Comfortable with data analysis, CRM tools, and learning new software quickly.

Why Join Us?

• Early-stage impact – Be part of a fast-moving startup where your work directly shapes the company.

• Growth opportunities – Take ownership, learn quickly, and expand your skill set in multiple areas.

• Innovative space – Work with AI-driven technology in an industry ripe for transformation.

• Transparent Culture – Work directly with the CEO to gain insights into fundraising, market strategy, and product evolution—ideal if you’re an aspiring entrepreneur

• Competitive Compensation: $100k-150k+ base salary, along with 0.1%-0.5% equity in a venture-backed startup

• Top-Tier Healthcare – 99% employer-covered medical, vision, and dental (partial coverage for dependents).

• Unlimited PTO – We trust you to take the time you need.