Head of Customer Success

We have thousands of customers around the world, VC-backing, and we’re growing fast. We’re looking for an experienced product marketer to optimize and refine our product positioning, help fill and optimize our funnel and ultimately differentiate Breezy from the competition.

About you

You know how to plan and implement processes to ensure your customers are set up for success. You thrive in a fast-paced environment and you're looking for an opportunity to prove yourself by owning a company's customer success strategy.

About the role

We have recently reached a huge revenue milestone and decided to expand our team to accelerate our growth. You will be working directly with our founders and team to take over our Customer Success efforts. We are a results-oriented team at the cusp of explosive growth and looking for someone who wants to join us for the ride.

Responsibilities

Own everything involved in making our customers successful
Manage onboarding, ongoing support and retention
Work with sales, product and marketing teams to drive customer success from all departments
Drive upsell opportunities

Must-haves

2+ years experience in Customer Success or a similar role
Excellent written and oral communication skills (email, phone and in-person)
Ability to deeply understand how our customers successfully utilize our solution
Ability to learn a technical product quickly
Amazing organizational skills

Nice-to-haves

B2B and/or SaaS experience
Understanding of basic internet principles, how websites work, etc.
CRM and/or Customer Support Systems (i.e. Zendesk) experience
Startup experience

Education: completely irrelevant -- we only use degrees to measure the temperature