Head of Alts Investment Solutions, Data and Automation- Asset Management

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Head of Alts Investment Solutions, Data and Automation- Asset Management.

In this role you will:

• Stand up and lead a global, transversal Investment Solutions, Data & Automation team covering investment platforms, operational data capabilities, and automation.
• Define and implement the global operating and support model (roles/ responsibilities, tiered support, escalation paths, hand-offs across regions and centres of excellence).
• Establish service standards (service catalogue, SLAs/ OLAs, incident response expectations, communication routines) across regions and Alternatives capabilities.
• Own end-to-end platform run for the Alternatives investment systems estate: BAU support, service management and user support models, Incident and problem management (including trend analysis, remediation), environment governance, change control and deployment readiness, enhancements, backlog management, and lifecycle/obsolescence management
• Build a strong engagement model with solution providers to ensure fast recovery, high availability and continuous improvement.
• Strengthen data quality, lineage, reconciliations, and control reporting, partnering with Data and Technology teams to ensure durable fixes.
• Identify and deliver automation opportunities (workflow, rules-based controls, reconciliation tooling, exception management, AI-assisted triage/ insights where appropriate).
• Own strategic vendor relationships for third-party platforms and data providers: Contract performance, SLAs, service reviews, issue resolution and roadmap influence. Vendor risk, resilience, and exit/contingency planning (where required)

Leadership and teamwork: The role will require autonomy, initiatives, collaboration, and coordination with various stakeholders within Asset Management and Alternatives business across countries including Asia, UK and offshore service teams. There is opportunity of staff management as the team grows in time.

To be successful you will need:

• Significant experience leading investment operations platform support and change in Asset management/ Alternatives (run + change ownership, not just project delivery).
• Proven track record designing and operating global service management capabilities: incident/ problem/ change/ governance, SLAs, controls and audit evidence.
• Strong stakeholder leadership across Operations, Technology, Risk/ Compliance and vendors, with ability to influence senior audiences.
• Hands-on understanding of data operating models (data quality, lineage, reconciliations, controls, MI/ KPIs) and delivering automation at scale.
• Experience managing third-party providers (commercial governance, SLA performance, issue escalation, roadmap alignment).
• Exposure to Alternatives products and operating models (e.g., Private Markets, Private Credit, Real Assets, Hedge Funds).
• Experience with one or more of the named platforms: eFront, Allvue, Anaplan, HSPAD, and/or enterprise data platforms (Arcesium).
• Relevant degree (finance, engineering, computer science, operations, or equivalent experience).
• Professional certifications (e.g., CFA, CAIA, ACA/ACCA, FRM) are an advantage.

Opening up a world of opportunity
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