Hardware Support Engineer
Tractian
Apply to this job São Paulo, SP on site Until 8/21/2026 First posted March 27, 2025 Last posted March 27, 2025
Job description
Hardware at TRACTIAN
The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.
What you'll do
As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving, testing and data analysis will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.
Responsibilities
- Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
- Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
- Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
- Generate and maintain documentation for test results and repeatability.
- Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
- Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
- Teardown documentation for field failure analyses.
- Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.
Requirements
- Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
- Basic knowledge of electronic circuits, components, and schematic design.
- Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
- Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
- Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
- Intermediate English fluency.
- Live or have availability to move to Sao Paulo.
Bonus Points
- Experience with scripting languages such as Python.
- Basic knowledge of programming languages such as C.
- Experience with other low-level programming languages.
- Fluency in English proficiency.
About this role
Summary
Troubleshoot hardware issues, analyze data, collaborate with cross-functional teams in IoT device support.
Job title
Hardware Support Engineer
Experience level
enrollment in Bachelor's degree program
Industry
electronics
Location requirements
Sao Paulo, SP; remote not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
electronic circuitsschematic designmeasurement equipmentPCB Gerbers2D drawings
Preferred skills
pythonclow-level programmingenglish proficiency
Specializations
pcb designfirmware programmingsystem troubleshootingdata analysis
Locations
Structured locations inferred from the posting.
São Paulo, State of São Paulo, Brazil
On-site City