Hardware Support

Nandha

KRG Technologies, Inc.,

Nandha(at)krgtech.com

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : 661-367-8000 Ext : 304

Desired Skills & Experience

Responsibilities:

? Image and install software on Apple, Windows, and Linux laptops/desktops

? Troubleshoot post deployment issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

? Perform daily checks in conference rooms

? Configuring and assisting executive while in meeting.

? Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

? Identify and resolve hardware and software application conflicts

? Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

? Responsible for asset tagging and entering all incoming equipment into our asset management system

? Collaborate with cross functional teams to properly onboard incoming new hires

? Ensure that hardware is properly assigned and updated into our management system

? Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

? Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

? Ensure that resolutions are consistent with company standards and policies

Requirements:

? Prefer 1-3 years IT experience, including technical training

? Must have worked and supported an enterprise environment for at least 1 year.

? Experience with Event support or similar – assisting users with quick on the spot configuration of apps, hardware and OS

? Knowledge on webex like tools for video conference.

? Must have worked at a minimum of 1 year in a customer facing role.

? Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications

? Experience with imaging Red Hat Enterprise Linux 6 is a plus

? Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

? Experience in using PC-based word processing, presentation, and e-mail software preferred

? Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

? Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

? Outstanding customer service and interpersonal skills

? Excellent organizational skills and ability to prioritize tasks among many competing requests

? Experience working in or supporting a call center or help desk environment

? MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

? Aptitude for learning

? Excellent oral and written communication skills

? Ability to work in teams and in a team environment

? Able to lift up to 50 lbs

Mac,Video, AV

HcL America