GyFTR- Sr Manager Client Servicing

About Company

GyFTR is the brand name for Vouchagram India Private Limited which is a 100% subsidiary of a Singapore based company working in Digital Payments, Instant Rewards and Gift Vouchers space. GyFTR is the largest enabler and aggregator of Digital Gift Vouchers / Gift Cards / Micro mini payments for 125 + brands like Levis, Flipkart, Marks and Spencer, Dominos etc. The clientele spreads across 200 + clients across verticals like BFSI, Loyalty, Retail, E-com like HDFC Bank, Amazon, SBI, Axis Bank, Payback, Paytm, Colgate, Asian Paints, Dell, Havells etc. to name a few.

GyFTR is the market leader owning 60% of the market share as per numbers with a footprint covering 90% space. The company has grown more than 150% on year-on-year basis for last 3 years.

Company website: http://www.vouchagram.com/

Job Overview:

We are seeking a results-driven Senior Key Account Manager to manage and expand our key enterprise and national accounts. The ideal candidate will be responsible for strengthening client relationships, driving revenue growth through cross-selling and up-selling, and ensuring seamless API integrations to enhance client experience.

Key Responsibilities:

Account Management & Growth:

• Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.
• Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.
• Develop and execute account growth plans, aligning with clients’ business objectives.

Revenue Generation & Client Retention:

• Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.
• Proactively address client concerns, ensuring high customer satisfaction and retention.
• Negotiate and finalize contracts, pricing structures, and service agreements.

Technical & API Integration:

• Collaborate with internal technical teams to facilitate seamless API integrations for clients.
• Understand API capabilities and guide clients on optimizing integrations for enhanced performance.
• Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.

Strategic Coordination & Reporting:

• Analyze client data, market trends, and competitive insights to drive strategic decision-making.
• Prepare and present performance reports to internal stakeholders and clients.
• Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.

Key Qualifications & Skills:

• Experience: Minimum 6+ years in key account management, enterprise/national accounts, or client servicing roles.
• Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.
• Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.
• Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.
• Stakeholder Management: Excellent communication, negotiation, and relationship management skills.
• Analytical Thinking: Ability to derive insights from data to drive business decisions.

Why Join Us?

• Be part of a high-growth company in the Digital Rewards industry.
• Opportunity to manage top enterprise clients and drive impactful business growth.
• Work in a collaborative environment with a strong focus on innovation and customer success.