Guest Services Assistant

Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.

• Boarding guest to the aircraft.

• Deplaning guest form the aircraft.

• Providing assistance to guest if any special need: wheelchair, NTL, etc.

• Handle documents: GD, crew sign, collecting departure and arrival immigration card.

• Asking 7 mandatory security questions to all passenger that check-in their luggage.

• Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.   

Your Traits

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 

• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located

• Possess good interpersonal and communication skills 

• Able to work on shift.