Guest Service Representative/Front Desk Associate Duties/Responsibilities:Required Skills/Abilities:Education and Experience:Physical Requirements:

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Duties/Responsibilities:

·         Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.

·         Warmly and professionally welcomes all guests.

·         Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. 

·         Treats requests with professionalism, tact, and a courteous manner.

·         Ensures prompt delivery of final bills to guests.

·         Ensures the lobby and shared areas are neat and orderly.

·         Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.

·         Maintains knowledge of upcoming events, local area, and hotel offerings.

·         Performs other related duties as assigned.

Required Skills/Abilities:

·         Excellent verbal and written communication skills.

·         Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.

·         Excellent organizational skills and attention to detail.

·         Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.

·         Proficient with Microsoft Office Suite or related software.

Education and Experience:

·         High school diploma or equivalency required.

·         At least one year of experience with the hotel preferred.

Physical Requirements:

·         Prolonged periods of standing at front desk and sitting at a desk and working on a computer.

·         Must be able to lift up to 15 pounds at times.