Guest Service Ambassador

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Station at designated entrances and exits across high-traffic hotel areas, including gaming and non-gaming zones, to professionally welcome arriving guests and courteously farewell departing guests, encouraging repeat visits.
• Demonstrate a professional appearance with a friendly, courteous, and warm service attitude when interacting with guests.
• Provide basic and informational guest services, efficiently resolving simple inquiries to reduce waiting time and enhance overall guest satisfaction and brand recall.
• Remain calm and well-organized during peak traffic periods while delivering accurate and timely hotel information.
• Clearly direct guests to their intended destinations within the property, providing precise locations and the most efficient routes.
• Offer informational assistance to participants during large-scale hotel events or business conferences.

Job Requirements:

• Minimum of 1 year of customer service relevant experience in a five‑star hotel or casino.
• Good grooming and presentable
• Excellent command of Cantonese and Mandarin, average in English