Guest Service Agent

LE0103 Drury Hotels Company LLC

Apply to this job
828 Paseo de Peralta, Santa Fe, NM 87501 Until 8/29/2026 H-1B sponsor history First posted June 30, 2026 Last posted June 30, 2026
Job description

Property Location:

Drury Plaza Hotel - 828 Paseo de Peralta , Santa Fe, New Mexico 87501

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US


So. Much. More.


Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

  • Assist guests in a friendly, efficient, courteous, and professional manner. 

  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. 

  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

  •  Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. 

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

  • Warm and friendly manner in relating to and interacting with the public

  • Demonstrated attention to detail while handling multiple tasks simultaneously

  • Familiarity with handling money, making change, and using office machines in day-to-day activities

  • Ability to speak and receive direction (written and verbal direction) in English

  • Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

About this role

Summary

Provide friendly guest reception, manage check-in/out, assist with hotel services, ensure guest satisfaction.

Job title

Guest Service Agent

Experience level

none

Industry

hospitality

Location requirements

On-site in Santa Fe, NM; no remote work.

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

courtesymultitaskingcash handlingcustomer serviceorganization

Preferred skills

None specified

Specializations

front deskguest servicecustomer relationscash handling
Locations

Structured locations inferred from the posting.

Unknown location

On-site