Guest Relations Officer (TOS)

At Voulgaris Hospitality Group, we are seeking a talented and enthusiastic Guest Relations Officer to join our dedicated team. As a Guest Relations Officer, you will play a vital role in ensuring our guests have a memorable and exceptional experience.

Our mission at Voulgaris Hospitality Group is to seamlessly provide quality hospitality services with the human factor always at the center. With a history of over 50 years in the industry, we pride ourselves on our commitment to our primary values while embracing optimism and creativity for the future. Our hotels are infused with tradition, carefully selected partners, and a relentless pursuit of continuous improvement, making us a leading competitor in the industry. We believe that our most important asset is our people, as they are the soul and heart of each of our hotels.

Responsibilities

• Provide exceptional customer service and create a warm and welcoming atmosphere for our guests.
• Actively engage with guests to anticipate their needs and preferences, ensuring a personalized experience.
• Address and resolve any guest complaints or concerns promptly and effectively.
• Coordinate with various departments to ensure smooth and seamless guest experiences.
• Conduct regular follow-ups with guests to ensure their satisfaction throughout their stay.
• Provide recommendations and assist guests with information about local attractions and amenities.
• Assist in organizing and coordinating special events or occasions for guests.

Requirements

• Previous experience in a guest-facing role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle difficult situations with tact and professionalism.
• Proficiency in multiple languages is highly desirable.
• Knowledge of local attractions, restaurants, and amenities.
• Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays.
• Strong attention to detail and organizational skills.

Benefits

• Financial remuneration in accordance with the best practices of the market, which reflects the qualifications and experience of each candidate
• Continuous and personalized training
• Career plans and professional development opportunities
• Work in a family group with a human-centered approach and respect for the environment and society.
• Accommodation and board
• Social activities, to strengthen teamwork and corporate culture