Guest Relations Officer - Japanese Speaking | AYANA BALI
AYANA Hospitality
Apply to this job Bali, Bali, Indonesia on site Until 8/22/2026 0+ years exp H-1B sponsor history First posted March 21, 2025 Last posted November 12, 2025
Job description
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Only for Indonesian Citizen
- Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
- Fresh Graduates are welcome
About this role
Summary
Assist guests, handle inquiries, build rapport, and ensure guest satisfaction in a resort.
Job title
Guest Relations Officer - Japanese Speaking
Experience level
entry level
Minimum experience
0+ years exp
Industry
hospitality
Location requirements
Bali, Indonesia, no remote work allowed
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
fluency in englishfluency in japanesecertified japanese language testdiploma in hotel management
Preferred skills
bachelor's degreefresh graduates
Specializations
guest relationshospitalityJapaneseenglish
Locations
Structured locations inferred from the posting.
Unknown location
On-site