Guest Relations Manager £11 per hour
K.B.C. Associates Limited
Apply to this jobAs a Guest Relations Manager your role is to be the main point of contact for VIP & regular guests throughout their stay with us. You will also;
- Ensure hotel departments are fully briefed on specific guest requirements at all times;
- Serve as a point of contact for long-stay guests ensuring they have an exceptional experience;
- Manage and resolve any guest issues in a creative and exceptional way;
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate;
- Create wondrous moments for guests by arranging a variety of recognition options, amenities and special events;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Assist the Reception team as well as other departments, as necessary;
- Act as the hotel Duty Manager and comply with hotel security, fire regulations and all health and safety legislation
Key Requirements:
We are looking for a positive, pro-active individual who can understand and adapt to guests changing needs.You must have the ability to engage and connect with guests, with a creative, forward thinking approach.In addition to this you will be able to demonstrate that you have:
- Excellent command of spoken and written English and a high level of IT proficiency;
- A professional appearance and manner;
- Previous supervisory experience in a customer service role;
- Excellent leadership, interpersonal and communication skills
- Problem solving skills and a true commitment to delivering a high level of customer service;
- Flexibility to respond to a variety of different work situations;
- The ability to work a variety of shifts, currently a 4 on 4 off shift pattern
Summary
Manage guest relations, resolve issues, promote hotel services, and ensure exceptional guest experiences.
Job title
Guest Relations Manager
Experience level
previous supervisory experience
Industry
hospitality
Location requirements
London, remote work not allowed
Salary
£11 per hour
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
London, UK