Guest Relation Officer
Accor
Apply to this job Phu Quoc, An Giang, vn on site Until 8/23/2026 H-1B sponsor history First posted June 17, 2026 Last posted June 17, 2026
Job description
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards.
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
About this role
Summary
Assist guests, answer inquiries, promote services, and ensure customer satisfaction in hospitality.
Job title
Guest Relation Officer
Experience level
proven experience
Industry
hospitality
Location requirements
On-site in Phu Quoc or An Giang, Vietnam, no remote work
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
Englishcomputer literacycommunication
Preferred skills
additional languageshospitality managementorganization
Specializations
guest relationshospitalitycommunication
Locations
Structured locations inferred from the posting.
Phu Quoc, Kien Giang, Vietnam
On-site City
An Giang, Tứ Kỳ, Hải Dương, Vietnam
On-site City